788wen Privacy Policy – How We Handle Your Data

01 Who We Are

788wen is an online gaming and sports betting platform serving Pakistani players. The platform provides sports betting markets covering cricket, Pakistan Super League (PSL), T20 tournaments, international cricket, football and esports, alongside casino games including Live Casino, Slots, Fish Games, Bingo and a full Game Lobby. All transactions on 788wen are conducted in Pakistani Rupees (PKR).

For the purposes of this Privacy Policy, "788wen", "we", "us" and "our" refers to the operators of the 788wen platform accessible at 788wen.app. "You" and "your" refers to any person who registers an account or uses any part of the 788wen platform. "Personal data" means any information that identifies or can reasonably be used to identify you as an individual.

This policy is written in plain Pakistan English so that it is clear and accessible to our users. If any part of it is unclear, you are welcome to contact 788wen support for clarification.

02 Data We Collect

788wen collects personal data in several ways — directly from you when you register or use the platform, automatically as you interact with the site, and from third parties such as payment processors as part of transaction handling.

Information you provide directly

• Account registration: Full name, date of birth, email address, phone number and any other details requested during sign-up.
• Identity verification: Copies of government-issued ID such as your CNIC, passport or other verification documents when requested.
• Payment details: JazzCash wallet number, Easypaisa account, bank account or card details used to deposit or withdraw funds in PKR.
• Communications: Messages, queries or complaints sent to 788wen support, including any supporting attachments you provide.
• Responsible gaming information: Deposit limit preferences, self-exclusion requests or any other account restriction you set up through the platform tools.

Information collected automatically

• Device and browser information: Device type, operating system version, browser type and version, screen resolution and unique device identifiers.
• Usage data: Pages visited, games played, bets placed, session duration, click patterns and navigation paths through the platform.
• Location data: General geographic location inferred from your IP address. 788wen does not collect precise GPS location data.
• Log data: Server logs including IP address, access timestamps, referring URLs and error reports generated during your session.

Information from third parties

• Payment transaction data received from JazzCash, Easypaisa, Raast and other payment processors as part of processing deposits and withdrawals.
• Identity verification data from third-party verification service providers where such services are used to confirm the accuracy of your registration information.
• Fraud detection signals from third-party risk management services used to protect the security of the platform and its users.

03 How We Use Your Data

788wen uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your 788wen account, processing your login, storing your preferences and communicating important account-related updates.
• Identity verification: Confirming your identity and age to ensure eligibility requirements are met and to comply with our responsible gaming obligations.
• Payment processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer and other supported payment methods.
• Platform operation: Running sports betting markets, casino games, fish games, bingo and all other platform features correctly and reliably.
• Customer support: Responding to queries, resolving disputes, processing complaints and providing assistance when you contact our support team.
• Fraud prevention and security: Detecting suspicious activity, investigating potential breaches of our Terms and Conditions and protecting the platform and its users from fraudulent use.
• Responsible gaming: Monitoring account activity to identify patterns that may suggest a player needs responsible gaming support, and enforcing deposit limits or self-exclusion periods you have set.
• Platform improvement: Analysing aggregated usage data to understand how players interact with 788wen and to improve the overall experience.
• Communications: Sending you service-related notifications such as deposit confirmations, withdrawal updates, security alerts and policy change notices. Where you have opted in, we may also send promotional communications about bonuses and offers.

788wen does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review being available.

04 Payments and Financial Data

All financial transactions on 788wen are conducted in PKR. When you make a deposit or request a withdrawal, your payment details are processed through the relevant payment provider — JazzCash, Easypaisa, Raast, bank transfer, debit/credit card or another supported mobile wallet. These providers operate their own privacy and security practices, which govern how your payment credentials are handled on their end.

788wen receives confirmation and reference data from payment providers to record that a transaction has occurred and to match it to your account. We do not store complete card numbers, mobile banking PINs or full account credentials on our platform servers. Where partial payment information is stored for the purpose of processing withdrawals back to the same method, it is encrypted and access-controlled.

Financial transaction records — including deposit amounts, withdrawal requests and their statuses — are retained for a period consistent with financial record-keeping requirements, even after an account is closed. This data is used for fraud investigation and dispute resolution purposes.

05 Cookies and Tracking Technologies

788wen uses cookies and similar tracking technologies to operate the platform correctly and to understand how users interact with it. Cookies are small text files placed on your device when you visit the site. They help us keep you logged in, remember your preferences and deliver a consistent experience across sessions.

Types of cookies used

You can manage cookies through your browser settings. Disabling essential cookies will affect your ability to log in and use the platform normally. Disabling analytics cookies will not prevent you from using 788wen but will limit our ability to improve the platform based on usage data.

06 Sharing Your Data

788wen does not sell your personal data. We share personal data only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card networks receive the data needed to process your PKR transactions. These providers are bound by their own data protection obligations.
• Identity verification providers: Where third-party KYC (Know Your Customer) services are used to verify your identity documents, the relevant document data is shared with those providers for verification purposes only.
• Fraud prevention and risk management: Data may be shared with fraud detection service providers to identify and investigate suspicious activity on the platform.
• Game software providers: Third-party game studios whose titles appear in the 788wen Game Lobby may receive anonymised session data for the purposes of game performance monitoring. Personal identification data is not shared with game providers.
• Legal and regulatory requirements: Where 788wen is required by law or by a valid legal process to disclose personal data, we will do so. We will notify affected users where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition or sale of all or part of the 788wen business, personal data held may form part of the transferred assets. Users will be notified of any such change and the privacy implications.

In all cases where personal data is shared with third parties, 788wen takes reasonable steps to ensure those parties maintain appropriate data security standards and use the data only for the stated purpose.

07 Data Security

788wen applies a range of security measures to protect the personal and financial data of its users. These include encryption of data in transit using TLS, encryption of sensitive stored data, access controls restricting which internal personnel can access personal data, and regular security monitoring of platform systems.

Account access is protected by your login credentials. You are responsible for keeping your password secure and for not sharing your account with anyone else. If you suspect that your account has been accessed without your knowledge, you should contact 788wen support immediately and change your password.

While 788wen takes data security seriously and invests in appropriate protections, no online platform can guarantee absolute security against all possible threats. In the event of a data security breach that is likely to affect your personal data, 788wen will notify affected users as promptly as possible and take immediate steps to contain and remediate the incident.

08 How Long We Keep Your Data

788wen retains personal data for as long as your account remains active and for a defined period after account closure. The retention periods we apply are based on the following considerations:

• Active accounts: Personal and account data is retained for the full duration of your relationship with 788wen.
• Closed accounts: After an account is closed, basic account data and transaction records are retained for a period to support fraud investigation, dispute resolution and any regulatory or legal obligations. This period is typically not less than five years from the date of account closure.
• Self-excluded accounts: Where a self-exclusion is in place, account data is retained throughout the self-exclusion period and beyond to prevent re-registration and to support the effectiveness of the exclusion.
• Communications: Support communications are retained for a reasonable period to maintain a record of issues reported and resolutions provided.
• Analytics data: Aggregated, anonymised usage data may be retained indefinitely as it cannot be linked back to individual users.

When data is no longer required and the applicable retention period has elapsed, 788wen will delete or anonymise it securely.

09 Your Rights Over Your Data

As a 788wen account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact the 788wen support team through the support option available in your account.

10 Children's Privacy

788wen is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. All users must confirm their age is 18 or above at registration, and identity verification is used to confirm this where required.

If 788wen becomes aware that an account has been registered by a person under the age of 18, that account will be closed immediately, any balance held will be returned to the depositing payment method after deducting any withdrawals already made, and all associated personal data will be deleted as quickly as possible. If you believe that a minor has registered on 788wen, please contact our support team immediately.

11 Third-Party Links

The 788wen platform may contain references or links to third-party services — for example, payment provider pages accessed during the deposit or withdrawal process. Once you leave the 788wen platform and interact with a third-party service, this Privacy Policy no longer applies. The third party's own privacy policy governs how they handle your data.

788wen is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any third-party services you use in connection with your 788wen account, including your chosen payment provider.

12 Policy Updates

788wen may update this Privacy Policy from time to time. When changes are made, the revised version will be published on this page with an updated effective date shown at the top. Where changes are material — meaning they significantly affect how your personal data is collected or used — registered users will be notified via the contact details held on their account prior to the changes taking effect.

We encourage you to review this Privacy Policy periodically so you are always aware of how your data is being handled. Continuing to use 788wen after a policy update has been published constitutes your acceptance of the revised terms. If you do not agree with any updates, you should stop using the platform and request account closure through our support team.

13 Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy concern about how 788wen handles your information, please contact our support team. You can reach us through the support option available when you are logged into your account.

When submitting a data rights request, please provide your registered account email address and a clear description of your request so we can handle it as efficiently as possible. We aim to acknowledge all privacy-related requests within a few business days and to resolve them within a reasonable timeframe.

For general account questions, payment queries or technical support, the same support channel in your account is the fastest way to get a response from the 788wen team.